My Experiences With Telkom South Africa (Refrain Stanza Sequence) Poem by Gert Strydom

The Telkom South Africa landline is down
my eighty nine year old aunt looks at me with a frown
and fifty Rand spent on the mobile phone
do not get assistance and she is still cut-off and alone,
for literary two hours I cue and no assistance is shown
while at the Telkom office in the new Springs mall
with the RICA-law and selling phones black employees stall
and it's as if in South Africa every person is totally on his or her own,
my eighty nine year old aunt looks at me with a frown.

The white manageress to a door at the back sneaks by
(into her position she has been affirmed)she do not dare tot meet my eye
and after two and a half hours with a Technical Support they do me connect
a technician to my aunt's home Telkom SA does direct
my mother and aunt who cued with me are tired as the afternoon did fly.
A SMS states:"Telkom will endevour to resolve the problem within five days, "
for much longer than the entire weekend the problem stays
while Telkom has a monopoly the manageress passes and a pie she does buy,
(into her position she has been affirmed)she do not dare tot meet my eye.

[Poet's note.This incident happened on the afternoon of Friday the 2nd of February 2018.The SMS was received on my mobile phone, which runs on Vodacom.]