'Thoughts To Ponder # 11 Poem by Marvin Brato Sr

A customer oriented organization
must render services that encourage
customer satisfaction as its mission

Modern technologies generate
accurate and efficient services
but knowledge is never enough

Accumulation of various accolades
and certificates of all master degrees
can't guarantee customer satisfaction

These knowledge gained only boost
the ego of professionals as added value
which only lead to become self-centered


A vocation must have dedication
and wisdom in the use of knowledge
without it customer satisfaction is nil

To give customer satisfaction
a service must cater to the needs
not merely on time but before the time