Treasure Island

Gelatine Marimendi


CS Quote


Say what you mean. express yourself with clarity. Whether it's the spoken or written form of communication, it's important to get your message across correctly.


CUSTOMER SERVICE QUOTE
Loyal customers, they don't just comeback, they don't simply recommend you, they insist that their friends do business with you.

Explain what you are doing whilst you are doing it. Doing this lets the customer know that you are addressing their needs real time and that you are taking actions towards a resolution. This also provides you time to work on their concern and gives you an opportunity to catch up.

It is important to apologise appropriately - only when the Bank or one of our colleagues was at fault. Over-apologising can influence customers to become more aggressive, while apologies offered sincerely and appropriately will surely be appreciated.

Submitted: Thursday, April 03, 2014
Edited: Thursday, April 03, 2014

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Topic(s): friendship

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